{"id":4704,"date":"2018-12-11T12:29:28","date_gmt":"2018-12-11T11:29:28","guid":{"rendered":"https:\/\/www.magneticdays.com\/?page_id=4704"},"modified":"2023-11-09T12:05:17","modified_gmt":"2023-11-09T11:05:17","slug":"assistance-request","status":"publish","type":"page","link":"https:\/\/www.magneticdays.com\/en\/support\/assistance-request\/","title":{"rendered":"How can we help you?"},"content":{"rendered":"<section class=\"wpb-content-wrapper\"><p>[vc_row][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;.vc_custom_1699527914715{margin-bottom: 15px !important;padding-bottom: 0px !important;}&#8221;]We try to find solutions you need as quickly as possible.<br \/>\nWith this form you can open a support ticket, a technical support request to our Customer Service via email or telephone.<\/p>\n<p>The ticket can be submitted without time restrictions, but <strong>will be examined by our service team during office time (Monday to Friday 8:00 &#8211; 12:00 | 15:00 &#8211; 17:00)<\/strong>.<\/p>\n<p>The type of ticket (free or chargeable) depends on the machine&#8217;s status; in case of service requests for second-hand machines (used machines purchased from private individuals and not directly from MagneticDays) the service ticket is chargeable.<\/p>\n<p><strong>Tips for opening a ticket:<\/strong><\/p>\n<ul>\n<li><strong>Provide all the information necessary to identify and circumscribe the problem<\/strong><br \/>\nGive a detailed description of the problem, the circumstances under which it occurs, any details or error messages.<\/li>\n<li><strong>Avoid opening multiple tickets for the same problem<\/strong><br \/>\nOne of the (many) advantages of the ticket is that all information about a certain problem is concentrated within the same ticket; opening several tickets for the same problem only disperses this information, making resolution often more complicated or, at least, more time-consuming.<\/li>\n<\/ul>\n<p>[\/vc_column_text]<div role=\"form\" class=\"wpcf7\" id=\"wpcf7-f4711-o1\" lang=\"it-IT\" dir=\"ltr\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/4704#wpcf7-f4711-o1\" method=\"post\" class=\"wpcf7-form init\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"4711\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.4\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"it_IT\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f4711-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/div>\n<div class=\"well\">\n<div class=\"form-group\">\n\t\t<span class=\"wpcf7-form-control-wrap nome\"><input type=\"text\" name=\"nome\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" id=\"nome\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Name\" \/><\/span>\n\t<\/div>\n<div class=\"form-group\">\n\t\t<span class=\"wpcf7-form-control-wrap cognome\"><input type=\"text\" name=\"cognome\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" id=\"cognome\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Surname\" \/><\/span>\n\t<\/div>\n<div class=\"form-group\">\n\t\t<span class=\"wpcf7-form-control-wrap email\"><input type=\"email\" name=\"email\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-email wpcf7-validates-as-required wpcf7-validates-as-email form-control\" id=\"email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email\" \/><\/span>\n\t<\/div>\n<div class=\"form-group\">\n\t\t<span class=\"wpcf7-form-control-wrap telefono\"><input type=\"tel\" name=\"telefono\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-tel wpcf7-validates-as-required wpcf7-validates-as-tel form-control\" id=\"telefono\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Telephone\" \/><\/span>\n\t<\/div>\n<div class=\"form-group biancobox\">\n\t\tProblem category <span class=\"wpcf7-form-control-wrap categoria\"><select name=\"categoria\" class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\"><option value=\"\">---<\/option><option value=\"Software\">Software<\/option><option value=\"Hardware\">Hardware<\/option><option value=\"Commercial\">Commercial<\/option><option value=\"Trainings\">Trainings<\/option><option value=\"Other\">Other<\/option><\/select><\/span>\n\t<\/div>\n<div class=\"form-group\">\n\t\t<span class=\"wpcf7-form-control-wrap md-serial\"><input type=\"text\" name=\"md-serial\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" id=\"md-serial\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"MD Serial Number\" \/><\/span>\n\t<\/div>\n<div class=\"form-group\">\n\t\t<span class=\"wpcf7-form-control-wrap descrizione\"><textarea name=\"descrizione\" cols=\"40\" rows=\"10\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required form-control\" id=\"descrizione\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Write your problem\"><\/textarea><\/span>\n\t<\/div>\n<div class=\"form-group biancobox\">\n\t\tAttach file (max size 10 MB) <span class=\"wpcf7-form-control-wrap file\"><input type=\"file\" name=\"file\" size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".jpg,.jpeg,.png,.gif,.pdf,.doc,.docx,.ppt,.pptx,.odt,.avi,.ogg,.m4a,.mov,.mp3,.mp4,.mpg,.wav,.wmv\" aria-invalid=\"false\" \/><\/span>\n\t<\/div>\n<div class=\"form-group\">\n\t\t<span class=\"wpcf7-form-control-wrap accettazione\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"accettazione\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">By clicking on the button CONTACT US I declare that I have read in all its parts the <a href=\"https:\/\/www.magneticdays.com\/en\/privacy-policy\">information statement<\/a> of O.R.F. srl for the elaboration of personal data.<\/span><\/label><\/span><\/span><\/span>\n\t<\/div>\n<p>        <br><\/p>\n<div class=\"form-group\">\n<div class=\"text-center\">\n<span class=\"wpcf7-form-control-wrap recaptcha\"><span data-sitekey=\"6LcJfgkUAAAAAMMxKzrtAuqNhiNMU5QokZAV0FE2\" class=\"wpcf7-form-control g-recaptcha wpcf7-recaptcha\"><\/span>\r\n<noscript>\r\n\t<div class=\"grecaptcha-noscript\">\r\n\t\t<iframe src=\"https:\/\/www.google.com\/recaptcha\/api\/fallback?k=6LcJfgkUAAAAAMMxKzrtAuqNhiNMU5QokZAV0FE2\" frameborder=\"0\" scrolling=\"no\" width=\"310\" height=\"430\">\r\n\t\t<\/iframe>\r\n\t\t<textarea name=\"g-recaptcha-response\" rows=\"3\" cols=\"40\" placeholder=\"reCaptcha Response Here\">\r\n\t\t<\/textarea>\r\n\t<\/div>\r\n<\/noscript>\r\n<\/span>\n<p>\t\t\t<input type=\"submit\" value=\"Contact us\" class=\"wpcf7-form-control wpcf7-submit button\" \/>\n\t\t<\/p><\/div>\n<\/div>\n<\/div>\n<div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div><\/form><\/div>[\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row]<\/p>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;.vc_custom_1699527914715{margin-bottom: 15px !important;padding-bottom: 0px !important;}&#8221;]We try to find solutions you need as quickly as possible. With this form you can open a support ticket, a technical support request to our Customer Service via email or telephone. The ticket can be submitted without time restrictions, but will be examined by our service team [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":4691,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-form.php","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"episode_type":"","audio_file":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","date_recorded":"","explicit":"","block":"","filesize_raw":"","footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/www.magneticdays.com\/en\/wp-json\/wp\/v2\/pages\/4704\/"}],"collection":[{"href":"https:\/\/www.magneticdays.com\/en\/wp-json\/wp\/v2\/pages\/"}],"about":[{"href":"https:\/\/www.magneticdays.com\/en\/wp-json\/wp\/v2\/types\/page\/"}],"author":[{"embeddable":true,"href":"https:\/\/www.magneticdays.com\/en\/wp-json\/wp\/v2\/users\/1\/"}],"replies":[{"embeddable":true,"href":"https:\/\/www.magneticdays.com\/en\/wp-json\/wp\/v2\/comments\/?post=4704"}],"version-history":[{"count":7,"href":"https:\/\/www.magneticdays.com\/en\/wp-json\/wp\/v2\/pages\/4704\/revisions\/"}],"predecessor-version":[{"id":26276,"href":"https:\/\/www.magneticdays.com\/en\/wp-json\/wp\/v2\/pages\/4704\/revisions\/26276\/"}],"up":[{"embeddable":true,"href":"https:\/\/www.magneticdays.com\/en\/wp-json\/wp\/v2\/pages\/4691\/"}],"wp:attachment":[{"href":"https:\/\/www.magneticdays.com\/en\/wp-json\/wp\/v2\/media\/?parent=4704"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}