{"id":4703,"date":"2018-12-11T12:28:47","date_gmt":"2018-12-11T11:28:47","guid":{"rendered":"https:\/\/www.magneticdays.com\/?page_id=4703"},"modified":"2023-11-09T12:04:43","modified_gmt":"2023-11-09T11:04:43","slug":"help-call","status":"publish","type":"page","link":"https:\/\/www.magneticdays.com\/en\/support\/help-call\/","title":{"rendered":"Help Call"},"content":{"rendered":"<section class=\"wpb-content-wrapper\"><p>[vc_row][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;.vc_custom_1699527878284{margin-bottom: 15px !important;padding-bottom: 0px !important;}&#8221;]If you have an urgent problem and need <strong>Priority Assistance<\/strong>, use our <strong>paid assistance service at a price of <span style=\"color: #e0001a;\">15.00 \u20ac<\/span><\/strong>.<br \/>\nOnce the request has been sent, one of our specialists will contact you as soon as possible to help you solve the issue.<\/p>\n<p>The ticket can be submitted without time restrictions, but <strong>will be examined by our service team during office time (Monday to Friday 8:00 &#8211; 12:00 | 15:00 &#8211; 17:00) with priority over all other support requests.<\/strong>[\/vc_column_text]<div role=\"form\" class=\"wpcf7\" id=\"wpcf7-f4710-o1\" lang=\"it-IT\" dir=\"ltr\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/4703#wpcf7-f4710-o1\" method=\"post\" class=\"wpcf7-form init\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"4710\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.4\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"it_IT\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f4710-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/div>\n<div class=\"well\">\n<div class=\"form-group\">\n\t\t<span class=\"wpcf7-form-control-wrap nome\"><input type=\"text\" name=\"nome\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" id=\"nome\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Name\" \/><\/span>\n\t<\/div>\n<div class=\"form-group\">\n\t\t<span class=\"wpcf7-form-control-wrap cognome\"><input type=\"text\" name=\"cognome\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" id=\"cognome\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Surname\" \/><\/span>\n\t<\/div>\n<div class=\"form-group\">\n\t\t<span class=\"wpcf7-form-control-wrap email\"><input type=\"email\" name=\"email\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-email wpcf7-validates-as-required wpcf7-validates-as-email form-control\" id=\"email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email\" \/><\/span>\n\t<\/div>\n<div class=\"form-group\">\n\t\t<span class=\"wpcf7-form-control-wrap telefono\"><input type=\"tel\" name=\"telefono\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-tel wpcf7-validates-as-required wpcf7-validates-as-tel form-control\" id=\"telefono\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Telephone\" \/><\/span>\n\t<\/div>\n<div class=\"form-group\">\n\t\t<span class=\"wpcf7-form-control-wrap codicefiscale\"><input type=\"text\" name=\"codicefiscale\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" id=\"codicefiscale\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Fiscal Code\" \/><\/span>\n\t<\/div>\n<div class=\"form-group biancobox\">\n\t\tProblem category <span class=\"wpcf7-form-control-wrap categoria\"><select name=\"categoria\" class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\"><option value=\"\">---<\/option><option value=\"Software\">Software<\/option><option value=\"Hardware\">Hardware<\/option><option value=\"Commercial\">Commercial<\/option><option value=\"Training\">Training<\/option><option value=\"Other\">Other<\/option><\/select><\/span>\n\t<\/div>\n<div class=\"form-group\">\n\t\t<span class=\"wpcf7-form-control-wrap md-serial\"><input type=\"text\" name=\"md-serial\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" id=\"md-serial\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"MD Serial Number\" \/><\/span>\n\t<\/div>\n<div class=\"form-group\">\n\t\t<span class=\"wpcf7-form-control-wrap descrizione\"><textarea name=\"descrizione\" cols=\"40\" rows=\"10\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required form-control\" id=\"descrizione\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Write your problem\"><\/textarea><\/span>\n\t<\/div>\n<div class=\"form-group biancobox\">\n\t\tAttach file (max size 10 MB) <span class=\"wpcf7-form-control-wrap file\"><input type=\"file\" name=\"file\" size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".jpg,.jpeg,.png,.gif,.pdf,.doc,.docx,.ppt,.pptx,.odt,.avi,.ogg,.m4a,.mov,.mp3,.mp4,.mpg,.wav,.wmv\" aria-invalid=\"false\" \/><\/span>\n\t<\/div>\n<div class=\"form-group\">\n\t\t<span class=\"wpcf7-form-control-wrap accettazione1\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"accettazione1\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I declare to have read the <a href=\"https:\/\/www.magneticdays.com\/en\/privacy-policy\">information statement<\/a> of O.R.F. srl for the elaboration of personal data.<\/span><\/label><\/span><\/span><\/span><br \/>\n\t\t<span class=\"wpcf7-form-control-wrap accettazione2\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"accettazione2\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I Accept the <a href=\"https:\/\/www.magneticdays.com\/en\/terms-of-sale\/\">Terms of sales<\/a> of O.R.F. srl for the for the purchase of the priority assistance service Help Call.<\/span><\/label><\/span><\/span><\/span>\n\t<\/div>\n<div class=\"form-group\">\n<div class=\"text-center\">\n<span class=\"wpcf7-form-control-wrap recaptcha\"><span data-sitekey=\"6LcJfgkUAAAAAMMxKzrtAuqNhiNMU5QokZAV0FE2\" class=\"wpcf7-form-control g-recaptcha wpcf7-recaptcha\"><\/span>\r\n<noscript>\r\n\t<div class=\"grecaptcha-noscript\">\r\n\t\t<iframe src=\"https:\/\/www.google.com\/recaptcha\/api\/fallback?k=6LcJfgkUAAAAAMMxKzrtAuqNhiNMU5QokZAV0FE2\" frameborder=\"0\" scrolling=\"no\" width=\"310\" height=\"430\">\r\n\t\t<\/iframe>\r\n\t\t<textarea name=\"g-recaptcha-response\" rows=\"3\" cols=\"40\" placeholder=\"reCaptcha Response Here\">\r\n\t\t<\/textarea>\r\n\t<\/div>\r\n<\/noscript>\r\n<\/span>\n<p>\t\t\t<strong>The price of each Help Call is 15.00 \u20ac<\/strong><br \/>\n\t\t\tThe direct payment is made through the PayPal platform<br \/>\n\t\t\t<strong>Once you submit the form, you will be redirected to the payment webpage<\/strong><br><br \/>\n\t\t\t<input type=\"submit\" value=\"Send\" class=\"wpcf7-form-control wpcf7-submit button-paypal\" \/>\n\t\t<\/div>\n<\/div>\n<\/div>\n<div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div><\/form><\/div>[\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row]<\/p>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;.vc_custom_1699527878284{margin-bottom: 15px !important;padding-bottom: 0px !important;}&#8221;]If you have an urgent problem and need Priority Assistance, use our paid assistance service at a price of 15.00 \u20ac. Once the request has been sent, one of our specialists will contact you as soon as possible to help you solve the issue. The ticket can be [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":4691,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-helpcall.php","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"episode_type":"","audio_file":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","date_recorded":"","explicit":"","block":"","filesize_raw":"","footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/www.magneticdays.com\/en\/wp-json\/wp\/v2\/pages\/4703\/"}],"collection":[{"href":"https:\/\/www.magneticdays.com\/en\/wp-json\/wp\/v2\/pages\/"}],"about":[{"href":"https:\/\/www.magneticdays.com\/en\/wp-json\/wp\/v2\/types\/page\/"}],"author":[{"embeddable":true,"href":"https:\/\/www.magneticdays.com\/en\/wp-json\/wp\/v2\/users\/1\/"}],"replies":[{"embeddable":true,"href":"https:\/\/www.magneticdays.com\/en\/wp-json\/wp\/v2\/comments\/?post=4703"}],"version-history":[{"count":6,"href":"https:\/\/www.magneticdays.com\/en\/wp-json\/wp\/v2\/pages\/4703\/revisions\/"}],"predecessor-version":[{"id":26275,"href":"https:\/\/www.magneticdays.com\/en\/wp-json\/wp\/v2\/pages\/4703\/revisions\/26275\/"}],"up":[{"embeddable":true,"href":"https:\/\/www.magneticdays.com\/en\/wp-json\/wp\/v2\/pages\/4691\/"}],"wp:attachment":[{"href":"https:\/\/www.magneticdays.com\/en\/wp-json\/wp\/v2\/media\/?parent=4703"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}